JOB DESCRIPTION
The Service Engineer is responsible for maintenance and correction of products that have been sold. They offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineers will interact with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.

Job Responsibilities:
• Diagnosing technical issues, determining appropriate solutions, and repairs products and/or systems via remote or on-site service.
• Hands-on experience required.
• Respond to customer complaints, evaluate and resolve problems of the customer, assist in installing the equipment.
• Analyze, inspect and review findings to determine the solution to the problem that the customer demands.
• Offer customer training for the product; repair, test and maintain equipment; monitors performance of the product.
• Maintain product manuals; provide customers with regular reports and feedback on their service requests.
• Serving customers by identifying their needs and engineering adaptations of products, equipment, and services.
• Identifying current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
• Providing service, or equipment technical and engineering information by answering questions and requests.
• Contributing to effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.
• Keeps management up to date on the project's progress and any problems that may arise (technical issues, manpower, contractual delays, etc.).
• Contributing to team effort by accomplishing related results as needed.
• Developing service as a business opportunity.

Skills & Knowledge Required:
• Ability to discuss highly technical concepts.
• Solid technical background with understanding and/or hands-on experience in service of the field instruments such as pressure transmitters, flow meters, level transmitters and temperature transmitters.
• Provide assistance via service calls during and after hours as necessary.
• Strong verbal, written, and interpersonal skills.
• Willingness to travel on short notice.
• Excellent work ethic and ability to work under minimal supervision.
• Go-getter attitude is a MUST Aggressive hunter and closer.
• Feel comfortable talking to C-Level management.

Education/ Experience Required:
• Minimum 2 years of industry service experience in flow, level, pressure and temperature.
• B. Tech. in Instrumentation/ Electronics/ Mechatronics or any other relevant field.

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